CUSTOMER INFORMATION AND RESORT POLICIES

The customer information outlined below is to inform you of our rules, policies, and services. Please feel free to direct any questions or concerns to Management.

Check-In is at 1PM. Check-Out is 11AM. When checking out prior to your scheduled departure time, you agree to relinquish the site and understand that unused rents are non-refundable and the site will be reassigned.

RATES: Rates include water, sewer, trash, and basic WiFi. Daily and Weekly rates include electricity but not tax. Rates are based on double occupancy, registered and age-qualified residents only. At least one occupant must be 55+. Others must be 45+. RV age limit is 20 years from date of manufacture. All reservations require a credit card on file. We do not allow sub-letting. If a unit is sold, it must be removed from the resort. Any exceptions to the above are subject to Management approval.

RESERVATIONS & CANCELLATIONS: Reservations require a deposit or full payment based on the reservation booking and start dates. Monthly, seasonal, or annual reservations may be cancelled for a 50% refund if notice is given 60 days or more ahead of the start date in writing or you speak directly to a Manager (no voice mails). Without 60 days notice there will be no refund. If plans change, we will gladly adjust your start date once during the current season based on site availability, booking, and start date. However, any rate adjustments will be due for the new reservation. When extending a weekly reservation to a monthly, the weekly rate is applied to cover the electricity.

Reservations of a week or more are considered a “no show” at the end of the day following the start date. The entire deposit is forfeited and the space will be reassigned. If you and your RV plan on leaving the resort for 30 days or more, please notify the Office.

PAYMENTS: We accept cash, check, and all credit cards. There will be a $35 charge for any returned check. Full payment of any remaining balance is due on your start date. Annual reservation payments are due by April 1st. Late fees are $25 and $5 per day thereafter. If a payment is not received within 10 days, the Resort will cancel the reservation.

WITH PAYMENT, YOU: 1) confirm understanding of the Elk Pines RV Resort cancellation policy; 2) agree to review and abide by the customer information stated herein and posted in the office; 3) agree to allow Elk Pines RV Resort to charge your credit card for outstanding balances; 4) certify that your property and pet(s) are protected by your insurance; 5) agree to hold Elk Pines RV Resort and its representatives harmless in the event of a property or personal loss; and 6) agree to relinquish your site back to the Resort if checking out prior to the end of your reservation, understanding that your unused rent will not refunded.

ELECTRICITY: Annual and monthly residents receive an invoice by email for their monthly metered electricity use. Residents may pay by cash, check, or credit card. For your convenience, you may pre-authorize your monthly credit card payment. Full payment is due within five days of the invoice date and, if not received, will be charged to the credit card on file. Residents are not permitted to install locks on the electric pedestal access cover but can wrap a cable lock around the pedestal to secure a surge protector.

PARKING YOUR RV: You MUST check-in prior to parking your RV. Resort representatives will then lead you to the site and monitor your parking progress. RV owner assumes full responsibility for any damage incurred to property while parking or while parked at the Resort.

RV SITES: All sites are back-in. Only one fully self-contained RV is allowed per site. No pop-up trailers, truck campers, or tents. Power lines, cables, hoses, fire pits, etc., may not be buried underground.

SITE MAINTENANCE: Residents are responsible for keeping their site neat. This includes raking the pine needles and cones and placing them at the edge of your site for pickup (schedule will be posted in the office). Storing items under the RV is not permitted. Trash and unwanted items are to be disposed of in the dumpster by the dog park. No motor oil or tires. From time-to-time, the Resort may require the resident to perform cleanup at their site. The resident has 5 days after notification to complete cleanup after which time the Resort will perform cleanup. Any cost to the Resort to perform site cleanup will be invoiced to the resident at a labor rate of $50 per hour plus dump fees.

OFF-SEASON SITE MAINTENANCE: Items may be left on a deck if they are neatly stacked and secured. Prior to Season opening, the Resort performs a spring cleanup. Any winter debris accumulated on or under your stored items will be your responsibility to clean up.

SITE IMPROVEMENTS: Only annual residents may install site improvements, and all improvements must be pre-approved by Management (see “Site Improvement Policy For Annual Residents”). This includes gazebos, sheds, canopies, shade tents, vehicle covers, decks, stairs, fencing, water features, etc.

SITE GUARANTEE: Annual and Seasonal (5-months and above) sites are guaranteed. All others are subject to change.

SEWER CONNECTION: All sewer lines must be off the ground, sloped, and have a positive seal at all connection points.

VEHICLES: One vehicle is allowed per site; other vehicles need Management approval. All vehicles must be within the site parameters and not blocking roads or other sites. No major repair work, storing of vehicles, or parking in vacant sites is allowed. Maximum speed in the Resort is 5MPH. Guest parking is provided south of the dog park. Guests may also park in your site if there is room. All exceptions to the above must be approved by a Manager.

OFF-ROAD VEHICLES: Quads, golf carts, motorcycles, etc, are idle-in and idle-out only. Only drivers possessing a valid license may operate these types of vehicles in the Resort.

CARGO/FLATBED TRAILERS: With Management approval, residents may park a utility and/or cargo trailer in their site. Any other trailers should be stored off-site.

GUESTS:

  • Residents must be present while their guests are at the Resort, their site, or their RV.
  • Maximum guests permitted is 2, for a total of 4 people per site.
  • Children are only permitted to use Resort facilities if accompanied by their parents or the host resident.
  • Residents are responsible for damages and/or charges created by their guests.
  • Guests must follow all Resort policies and rules.
  • Any exceptions to the above are subject to Management approval.

SEASON & SERVICES: The “Season” starts April 1st and ends October 31st (depending on weather). During the season the clubhouse facilities are available for residents 24/7 and the office hours will be posted. Electricity, water, sewer, trash, and WiFi are available year-round. Annual residents may choose to occupy their RV during the off-season (Nov 1st through Mar 31st) with possible limited services. Winterizing RVs for cold weather is the responsibility of the resident.

FIRES: Only propane fire pits are permitted. Charcoal grills are not permitted but grills and smokers that use electricity, propane, or wood pellets (contained in a firebox) are approved as long as they don’t disturb others. The Resort provides a community fire-pit available for use ONLY AFTER CHECKING AT THE OFFICE FOR LOCAL FIRE RESTRICTIONS. Contact the office prior to any use of the fire-pit.

PETS: All pets must be registered at time of check-in. 2 pet maximum per site. Management may require pet owner to provide proof of insurance, immunization and licensing.

  • Pet owners must carry a homeowner’s insurance policy with liability coverage for their pets.
  • All pets must always be on a leash and under control. The Resort provides a designated off-leash pet area south of the clubhouse. Please use the provided bags and bins to dispose of pet waste.
  • Pets are not allowed in any Resort buildings. Owners are responsible for the immediate cleanup and disposal of their pet’s waste.
  • Pens and fences are allowed on your site but must be maintained. Never leave your pet unattended at your site.
  • Management may require a resident or guest to remove a noisy or nuisance pet. If this occurs and the resident chooses to vacate the Resort, there are no refunds for unused rent.
  • Service, Therapy, and Support Dogs are considered as one of the 2 pets allowed per site. All other standard rules apply to Service Animals.
  • Residents must register any new pet acquired during their stay.
  • No Pit Bulls, Rottweilers, Doberman Pincers, Chows, Wolf-Hybrids, etc. Management reserves the right to disallow additional breeds or any aggressive dogs in the Resort at their discretion.

ENFORCMENT POLICY: We reserve the right to refuse service to anyone and to modify these polices and services at any time. At the Manager’s discretion, eviction may be required for multiple violations of our policies, and all prepaid rents will be forfeited. NO REFUNDS will be given. The Resort assumes no responsibility for accidents, injuries, or loss, for any cause to a person or property while at the Resort. Your registration acknowledges your receipt of, and agreement to, these policies.

Revision Date: April 2021